Frequently Asked Questions

Holiday Shipping Dates

USPS Ground Advantage to arrive by 12/25

Orders placed by Wednesday, December 18 11:59pm PST

Manufacturing

Six Mile Industry products are designed, tested, and manufactured in Nevada, USA.

Warranty

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We make wear parts. Our products are extremely durable and are intended to take the scratches, dings, scrapes, bashed, and gouges instead of your bike. These parts will wear out and need to be replaced. If you manage to wear out our product in the first 3 months, we will give you a one-time discount on a replacement part. The replacement discount will be reflected by the date purchased and circumstances of wear.

The rate of wear is affected by many factors; Riding conditions, moisture, dirt composition, kindness to your bike while riding, bike maintenance, etc.

Shipping

Free Shipping on orders over $99*

*Free shipping promotion is good for orders being delivered in the US. The Free shipping option provided will be USPS Ground.

Currently, we offer shipping to our US Customers via USPS.

We offer USPS via CanadaPost as our shipping option to our friendly northern neighbors.

We like to explore, so sometimes we’ll be on the road and unable to ship orders. We’ll let you know ahead of time to ensure you have parts when you need them.

Returns

We’re reasonable folks, and want to ensure your satisfaction.

We accept returns up to 30 days from original purchase date. Products must be in the same condition as they arrived.

  1. Email sixmileindustries@gmail.com with your order number, reason for return, and a picture of the product.

  2. We will send you an email authorizing the return with the Six Mile Industries Returns address.

  3. Print a copy of this email to include with your return.

  4. Mail return to the address contained in the email.

  5. A refund will be applied to you when the product is received and inspected.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Apparel

Apparel items order through Six Mile Industries may take longer to arrive than our hard parts due to printing-on-demand.

Cookies

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  • Necessary cookies so you can navigate and use key features on this site. 

  • Non-essential, or analytics and performance cookies, that collect information on you interact with our site.

  • See Squarespace’s List

Payments

This website uses Squarespace Payments for online transactions and Square for in-person transactions.

PCI-DSS Compliance

Squarespace uses the most up-to-date security protocols to keep your account secure, and maintain compliance with the Payment Card Industry Data Security Standard (PCI-DSS).

PCI-DSS compliance is a security standard for companies and organizations that handle payment information from consumers. Squarespace Payments and all of Squarespace’s payment processors, Stripe, PayPal, and Square are compliant with the applicable PCI standards.

Squarespace uses Transport Layer Security (TLS), a popular security protocol designed to help ensure privacy and data security for communications over the internet.

The PCI Council currently requires companies that use TLS to use version 1.2 for all HTTPS connections. Squarespace complies with this requirement.